Client: United Site Services

Problem: A new software program, Fleetio Go, was implemented to replace a paper-based system. 

Solution: This video was created to provide training for drivers. Drivers learn to perform vehicle inspections in real-time.

Tools: Camtasia, Murf Voice generator, Language translation

Skills: Instructional Design, eLearning, Scriptwriting, Video Editing, Voice generation

Client: United Site Services

Problem: A new software program, MySite Services, was implemented.

Solution: This user guide supports employees in the My Site Services system. They learn how to assist customers with billing, Easy Pay, and Order Management. 

Tools: Powerpoint

Skills: Instructional Design, eLearning, Scriptwriting

Client: United Site Services

Problem: A new software program, Fleetio Go, was implemented to replace a paper-based system. 

Solution: This job aid provides the steps for a CMV driver inspection in Fleetio Go. 

Tools: Canva

Skills: Instructional Design, eLearning, Scriptwriting

Client: Portfolio Project

Problem: Bad customer service results in loss of clients and business. 

Solution: This video teaches employees how to deliver context-based support, create communication channels, and combine automation with human interaction. 

Tools: Vyond, Voice generator

Skills: Instructional Design, eLearning, Scriptwriting, Video Editing, Voice generation

Client: Secure Transfusion Services

Problem: Employees were unfamiliar with MS Teams as a virtual meeting tool. 

Solution: This job aid provides instructions for operating Microsoft Teams. The steps are presented in an abbreviated visual form. 

Tools: Canva

Skills: Instructional Design, eLearning, Scriptwriting